Refund policy

Returns & Refunds

We hope you love your Nomadka purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, unworn and in its original condition, with all original tags and packaging intact. You will be responsible for the cost of returning the item to us.

For hygiene and safety reasons, pet products that have been used by an animal cannot be returned for change of mind.

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, refunds will be processed to your original payment method within 10 business days.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your order arrives damaged, faulty or you receive the wrong item. Where possible, please include your order number and photographs so we can assist you promptly.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

Cancellations

If you would like to cancel or change an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.

How to request a return

Please contact us at info@nomadka.com.au with your order number and reason for the return before sending anything back. We will provide return instructions.

Items returned without first requesting a return may not be accepted.